Frequently Asked Questions
Everything you need to know about your JW PEI shopping experience.
What materials are JW PEI bags made of?
JW PEI is committed to sustainable fashion. All our bags are crafted from high-quality vegan leather and recycled plastic bottles, ensuring a luxury feel without the use of animal products.
How long will it take to receive my order?
Standard shipping typically takes 7-15 business days, while express shipping takes 3-7 business days. Please note that processing time at our warehouse may take an additional 1-2 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition with all tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
Do I have to pay customs duties and taxes?
For international orders, customs duties and taxes are not included in the product price and are the responsibility of the customer upon delivery, depending on your local country's regulations.
How can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our 'Track Order' page or the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options like Klarna and Afterpay in select regions.